Needle & Arts Centre
Our Policies and Perks
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Policies and Perks

We explain the current business and ordering policies of the Needle & Arts Centre in this page.

Payment Options

All prices in Canadian $
We accept Visa, Mastercard or money orders.

Shipping and Handling

We attempt to ship your order as soon as we receive it. We will confirm your order with price and shipping cost and ship after payment has been received.

We offer the following shipping methods:
Standard Canada Post (Ground)
Express Post (Air)
Courier of your choice
Ground transport is standard shipment. Other shipments require email or phone call and extra charge.
Packages are insured against loss for the value shipped.

Taxes

No taxes are added to shipments to outside Canada. Items shipped to addresses within Canada are subject to GST(5%) and items shipped to addresses within British Columbia are subject to the additional PST (7%).

Gift Certificates

Give us the amount, the name of the receipient and the address where we mail it to. Also the occasion  if you like and we'll gift wrap it nicely.
 
We do gift certificates in any amount and they never expire. Even if the recipient does not want to spend the entire amount given at one time, we can run a store credit for them, which again has no expiry date. Give us a call or an e-mail and we will wrap up the gift certificate for you.

click to enlarge picture
example of how we wrap a gift certificate at Christmas time

Returns

Customers often ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right.
Merchandise has to be returned within four weeks after receipt. We will replace your purchase, exchange it for something else you would like, or refund the total amount you paid, excluding shipping charges. A 25% handling fee will be assessed if the merchandise is not returned in original packaging or resalable condition.
To return merchandise, call us during business hours at 1-888-588-7834 or (250) 287-88987 to receive a Return Authorization number. Then ship it back to us at
Needle & Arts Centre
990A Shoppers Row
Campbell River, BC
Canada V9W 2C5.

 

Gift Giving Options

If you wish to send a gift from our store to someone else, we would love to giftwrap it for you at no extra charge and safely ship it to the destination of your choice. Please ensure that you give us what you want on the enclosure card, the recipient's address (with phone number) and the occassion.

click to enlarge picture
mug special at Christmas time - we do free gift wrapping!

 

We explain the current business and ordering policies of the Needle & Arts Centre in this page.

Do you have any questions? Send us an e-mail at:

info@needlenart.com

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