Help & Support

Yarn Swatches

Yarn Swatches


In our store, on our web site or on our Facebook Page, the heart of our business is our community of customers and readers. We love to answer questions, share accomplishments, research solutions and exchange ideas. It’s why we do what we do, so please reach out! We’ll be so happy to meet you!

The growing knit and crochet community is not a clandestine sisterhood anymore. It's about coming together, exchanging tips and techniques, socializing, having fun together, helping each other. Meet knitters and staff of Needle & Arts either in our shop in Campbell River, BC, or online!

Apart from the sheer selection of products - we pride ourselves to offer qualified help and support, mostly one on one -  face to face as well as online for our web customers.

We are here to help!

When you email us with any problem at - we respond quickly. Or phone us at 250-287-8898 or toll-free at 1-888-588-7834 and we phone you back as soon as possible. Or if you live close, come see us in the shop. Our knitting, crochet and needlework experts go the extra mile to assist you with questions and problems, and in case you need encouragement.

Here is another alternative:

The Knitting Clinic

This is a drop in for on-the-spot knitting help. Bring your yarn (ours or theirs), needles and pattern and get one-on-one help for a fee of $5. We meet every Friday any time between 11 and 5 PM, with very few exceptions around the Holidays. This a great way as well to catch up with your class project if you got stuck!

Use our Download Service

  • Find all crochet and knitting abbreviations and the new standard yarn weight system at
  • Find several useful Conversion Charts courtesy of Garnstudio. Including simple conversions from cm to inch or needlesize conversions EU / UK / US...
Sit down - relax - we are here to help!

Sit down - relax - we are here to help!