SHIPPING

This is where we shake hands with you!

You give us your trust and order our products - we ship within the following 4 business days, in highest quality, with our support guaranteed.

Plus, we strive to get the shipment to you in the most economical way at very low flat rates!

 

Order Processing

We usually ship within a day or two. If shipment is delayed beyond four days (work days) we'll contact you. Delays may happen when dye lots are not matching or larger quantities are ordered. 

If you are in a rush or have a deadline to meet, please let us know right away and we do the utmost to get the shipment to you in time.

 

Payment

We are a Canadian company and all prices are shown in Canadian $. You may check exchange rates HERE. We accept all major credit cards or you may choose PayPal. The payment process is totally secure.

 

Shipping to the US and Canada

Free Shipment

You get FREE shipment if you order for $150 CAD or more (for all orders from Canada and the US).

Shipping Rates

We want to keep shipping rates low for you! Therefore, we offer low flat rates (same for Canada and the US):

  • $1.00 per ordered item, plus

  • $4.00 basic price per shipment

For example, a shipment of any 5 items would cost only $5.00 + $4 = $9.00 within Canada and the US. We subsidize shipment cost for our remote customers!

All prices are shown in Canadian $. You may check exchange rates HERE.

Shipments within Canada are mailed Expedited, they are trackable and insured up to $100.

Shipments to the US take about 1 week, sometimes longer if they are held up in customs.  We mail orders to the US Small Package Air, they are not trackable or insured. If you want one of these options, please let us know by an extra comment or email and we add this to the cost.

In-store pickup is an option and free but you still have to enter your full shipping address for this. Find the pickup address in Contact Us.

 

International Orders outside Can/US

Shipping rates are convenient flat rates based on weight. We ship by Air Mail. Don't worry, it's mostly yarn! 

  • parcels 0 - 1 lb $20 Can

  • parcels 1.01 - 2 lb $30 Can

  • parcels from 2.01 lb $40 Can

 

CUSTOMS for shipments to the US and International

We cannot control customs charges nor customs delays. Wherever possible we declare the shipments as Samples; we also put the lowest legal value on your shipment.

 

General

  • Insurance is not included in shipping costs. If you want us to add insurance please contact us

  • Lost orders must be reported within 30 days. Only within this time frame we are able to track them

  • Make sure that your email address is correct so that we are able to contact you regarding your order if necessary

  • Sales tax will be charged for orders within Canada only. They are not applied to orders from the US and to international orders.

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